My Optus
4.3star
151K reviews
5M+
Downloads
Everyone
info
About this app
The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.
Device Compatibility:
My Optus app is available on Android 10 or above devices.
Help & Support:
optus.com.au/support
Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
4.3
148K reviews
Raquel Sazuma
- Flag inappropriate
April 15, 2023
Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.
9 people found this review helpful
Optus Mobile Pty Ltd
April 17, 2023
HI Rocky, That's definitely not the way it is meant to work - we're sorry! We're going to need to do some investigation to see what is happening for you . Can you send us an email to myoptus@optus.com.au with some service details with a copy and paste of your review here and i'll get someone on to it. Ben
Joseph Candava
- Flag inappropriate
- Show review history
September 5, 2025
Can't log in. For some executive decision-making made somewhere over there, my actual password is way too long than the app will allow. So I can never actually log in unless I compromise my security and update my password to a 15-character or less password (Who approved THAT idea?) "This app was NOT made for me". It also declines correctly entered payment details too. Can't use my Google Pay wallet to do automatic renew payments because they prefer me to give expiration prone credit card details
3 people found this review helpful
Optus Mobile Pty Ltd
September 5, 2025
Hey Joseph, we're sorry to hear about the trouble you've had with your My Optus App, this is not the experience we want for you. Can you please PM us here → https://help.optus.com.au/m/social, so we can take a further look and assist where we can? - Tam
Simon Donohoe
- Flag inappropriate
October 12, 2025
Rubbish app from rubbish service provider. I've been trying to log on to see how long I have left on my contract. I enter my mobile number, and the code they send me, and it just throws back an error message, every single time. If I could give it zero stars, I would.
1 person found this review helpful
Optus Mobile Pty Ltd
October 12, 2025
Hi Simon, I'm sorry to hear of the difficulties you have faced with the My Optus App. We'll ensure this feedback is provided to improve our customer experience. If you're still needing support please message our 24/7 Social Media Team → help.optus.com.au/m/social or call us on 133 937. - Enku Save reply as template
What’s new
We’ve updated the app to bring you more meaningful experiences every day:
• Introducing Authenticated calling in Search when you need to speak to an expert.
• Improved layout on the 'For You' screen with more visibility of usage and entry into top features.
• Improved 'Shop' screen layout
• Accessibility updates and minor bug fixes.
• Introducing Authenticated calling in Search when you need to speak to an expert.
• Improved layout on the 'For You' screen with more visibility of usage and entry into top features.
• Improved 'Shop' screen layout
• Accessibility updates and minor bug fixes.
App support
About the developer
OPTUS MOBILE PTY LIMITED
optusmobileapps@optus.com.au
1 Lyonpark Rd
Macquarie Park NSW 2113
Australia
+61 437 743 670
