AT&T Device Help

AT&T Services, Inc.

About this app

Get the most out of your smartphone with AT&T Device Help. Whether you’re setting up a new device or solving a problem, Device Help puts guidance and diagnostics right at your fingertips.
• Learn how to use your device with step‑by‑step guides and helpful tips
• Keep your device running smoothly with alerts for important updates
• Quickly identify and troubleshoot common issues with built‑in diagnostics
• Use Guide Me for interactive, on-screen walkthroughs

Accessibility disclosure:
Guide Me may use the Google Accessibility API to highlight on-screen steps to visually guide you through tutorials. This feature is optional and only used for providing guided assistance.

Ratings and reviews

The app is a step in the right direction. Device care is a primary concern for the astute. Attention to the ion battery-powered over heated can cause problems long before it is recognized (seen) or felt. internal issues start with faulty electronics of a bad design. Especially when a current is too close to a data line. Could cause current issues because data used during gaming and mobile data are friction based electronics. It's not just 01s it's an electrical current being fed to supply. TAI

the tests were fun and interesting, but some were subjective, based on my own observations and dexterity, which could be weak. some of the conclusions were obvious and suggested changes to the settings I had intentionally set. Overall, it was fine but not as insightful as I was expecting.

it helped in that I felt like I was doing something to see if there was anything I could do myself. I am not very savvy re' anything tech so at least I was able to understand the directions. not sure the problem is with my service or with my phone(only 2 yrs old)!

What’s new

• Enhanced step-by-step walkthroughs that perfectly match the device make & model in use
• Redesigned interactive tests for touchscreen accuracy, battery health and speaker quality
• New Android Device Insights feature includes always-on status for keeping an eye on battery, network, and device information
• Bug Fixes:
• Auto-rotate behavior correction