myBupa

Bupa Australia

About this app

Enjoy easy access to a range of online services for Bupa members:

· Claim for health care expenses on the go
· Access your claims history when you need it
· Check your extras usage*
· View all your active Bupa health insurance policies in one place
· View and manage your cover
· Use a digital card to claim with a tap of your phone
· If you have multiple policies, access a different card for each policy
· Manage your premium payments
· Access Bupa’s Life Rewards program
· Find Bupa health care providers in your area
· Update your contact details and communication preferences
· Get in touch with Bupa using the app’s messaging feature

* The extras usage feature is not currently available for all products.

Note: This app is not suitable for seeking medical attention in an emergency.

Ratings and reviews

They want to switch everyone over to digital cards but this app is incredibly unreliable and buggy. I have not been able to sign in via the app for over a year, which means I am unable to use the digital card to make claims. I have been relying on my physical card. When I sign in, I input the code it sends to my phone, then when it returns to the app it says "something went wrong". This will happen in an endless loop until I give up.

EDIT: 06/09/3025. the app don't even open now.... The point of setting up a pin to use later is exactly that. bupa, sort it out. you have no issues charging everyone their premiums on time. but have issues working out a simply bug when logging in? why do I need to go through the setup EVERY TIME I open the app. making it difficult to take advantage of your membership benefits, or using your digital card to claim back your health services... what am I paying you for?

Every time I go into the app, it wants me to set it up again, even if I've already done it. It is a frustrating process as I have to get the one-time code and set up a pin. Then after a few hours or even over to the next day, I have to do the set-up all over again. Bupa can you please fix this as it's caused me to lose my place in the queue on the chat and makes the process slow when I try to use the digital card. Before the last update, the app was working fine and I had no issues

What’s new

A new-look extras usage page makes it easy to check your limits. The payment page now includes information about financial hardship support. Plus, a tech stack migration will make it faster and easier for us to improve the app going forward.