
Rayten Arnold Rex
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After a few years of using this app, I would consider something else. Z-Wave integrations work almost never. Doorbell notifications take a while to show up, and by the time the doorbell camera wakes up, the person who rang the doorbell is long gone. I have never once caught something on camera that I actually wanted or needed to see. It's really good at arming and disarming the system and viewing, but not changing, the status of Z-Wave devices on the network, and that's about it.
27 people found this review helpful
We're genuinely sorry to hear about your unpleasant experience. This is not the level of service we aspire to offer, and we want you to know that we are committed to using this feedback to make meaningful improvements. Your experience matters to us.

Mr. Marengo
About the same as everyone has already said. One plus side is that, it is better than nothing We lucked up and system was already installed on our home so we just went with it. not that expensive. The app works when it wants to, always an issue with connection, alerts don't always come on time, doorbell works but notifications do not come in time to answer it.
2 people found this review helpful
Thank you for taking the time to leave your feedback! We love hearing from you. Your feedback is incredibly important to us, and we’re committed to using it to make meaningful improvements.

Dara Beaulieu
Worked well for a few years and now, not so much. Given that ADT no longer offers Pulse, it's no surprise that the app has gone downhill. There hasn't been an update in nearly a year and the main function we liked (arming/disarming remotely) no longer works. In order to stay with ADT, we've been told we'll need to upgrade our system. My husband has been a customer for 15+ years, but we will be looking into other security services. ADT isn't the only game in town!
14 people found this review helpful
We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services.