
Alvin Quiroz
Useless app. I wasn’t able to log in to the app due to incorrect credentials since I forgot my password. I tried using the “Forgot Password” option, and after clicking the button, the app displayed a message saying the request was submitted. However, I haven’t received any email. I also, email their customer support but there are no reply on their side.
4 people found this review helpful
PhilCare Mobile App
September 1, 2025
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at heyphiltechsupport@philcare.com.ph. Thank you.

Keanne
Mobile app keeps on crashing. I need to access the app today to get my son's account number for check up but can't even login because of this issue. Tried uninstalling and reinstalling but same thing. Can't even go to the login page. Please fix it ASAP!
1 person found this review helpful
PhilCare Mobile App
November 5, 2025
Hi, apologies for the inconvenience encountered. For your concern, please email to heyphiltechsupport@philcare.com.ph so we can further assist. Kindly indicate your account details such as name, cert no and mobile no. Thank you.

xandro santos
it took 3 call attempts either it HURTS.. suddenly busy or not in service. The doctor doesn't seem to like what she's doing. no sense of empathy nor care! she just repeatedly say I suggest you schedule an appointment to a doctor I can connect you to... she's wanted to connect me with the customer service team to check the nearest available doctor when I already said I've been checking for it for 2days and ended up scheduling a consultation with a non accredited clinic.
1 person found this review helpful
PhilCare Mobile App
September 29, 2025
Hi, apologies for inconvenience encountered. Please contact us at customercare@philcare.com.ph with your account details so we can further assistance you on your concern. Thank you.