
Amina Saleem
I am too much frustrated with the OTP issue. needed to make quick important payments but the OTP autofill is pathetic. I keep on receiving OTP but the app doesn't pick it up automatically and doesn't allow me to do it manually. I got stuck every time I tried to make payment. older version of app was much better. Looking for some support from Faysal bank to sort this issue .
1 person found this review helpful
Faysal Bank Limited
October 4, 2025
Our sincere apologies for the inconvenience you experienced. To assist you further, we require a few details. Kindly reach out to us on our WhatsApp helpline at 0310-1786786 or https://www.facebook.com/FaysalIslami/. Please share with us this unique code 1094 along with the complaint, we will assist you on priority basis to resolve your concern.

Zari Khan
For the past weeks, I’ve been unable to complete online transactions through the app. After entering the OTP, I always get an error saying, "Transaction not allowed." I’ve contacted support 6–7 times, and they keep saying my channels were blocked but have been unblocked and the issue is resolved. Despite this, the problem persists. I’ve gone through this process three times, and it’s extremely frustrating.
9 people found this review helpful
Faysal Bank Limited
January 28, 2025
Our sincere apologies for the experience you had. To address your concern, we require some details from you. Kindly message us on Facebook at https://www.facebook.com/FaysalIslami/. Our representative will get in touch with you to ensure that your concern is effectively resolved.-IA

Alizeh Fatima
You can change the interface as many times as you want but the app itself will always remain pathetic. no support for people trying to access their account from outside Pakistan. customer complaint portal keeps getting stuck. no way of adding beneficiary because keypad doesn't appear when trying to enter otp (this was very much possible before but the customer support doesn't know/ doesn't want to acknowledge this). now all of a sudden they have added limits to my account. list goes on and on.
8 people found this review helpful
Faysal Bank Limited
March 24, 2025
Dear Valued Customer, To address your concern, we require some details from you. For assistance in this regard, you're requested to coordinate our helpline at 021-111-060606 where one of our representatives will answer your query. ~ SN