![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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This is the most disappointing thing about getting a Bitdefender subscription. Everything else seems to be really good, but evidently parent controls are an after thought.. The app on my kids device blocks everything regardless if it has permission to be used. I wish this was more like XBOX, that a painless process to give access to a specific app/game..I was really looking forward to the location alerts that would have been helpful..as it stands I had to uninstall the app, to get anything to work.
26 people found this review helpful
Bitdefender
September 25, 2018
Hi! We are sorry for any inconvenience you have experienced with the app and we would appreciate if you could send us your feedback at bdparental@bitdefender.com.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVuHMlWISmH71zID5s_btZeDBioTW8lu5v8eevGxsoNvhtgMCpMrA=s32)
Magnus Celander
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There's a reason this app has such a low score. It is appalingly bad at what it's meant to do. I've had it for years now but it's never worked properly. I've spent countless hours with the customer service team trying to fix the many issues, without success. An app that's been broken for years but still doesn't work after thousands of people point it out, isn't worth your time or money. The recent "update" made things even worse. This app is an afterthought and absolutely useless.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUxmJM2Xbkrfl2QFXEESWH3Y0Nk2pUUaJjD7-AOzk6JuWOFsEpI=s32)
Sally Horobin
Do NOT use for parental controls too many bugs. Would give negative stars if possible. Unable to track, data doesn't show latest location for several hours st a time. Unable to block access to phone every time it's needed. Insecure controls due to browser use. Please do not consider this app if you want your child to remain SAFE
3 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at bms@bitdefender.com. Thank you.