MyFrontier

Frontier Communications

About this app

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips.

The app is a must-have for customers of:
- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features.

Services:
- Get personalized rewards, discounts and offers - Manage your Frontier services
- Upgrade your plan with add-ons and higher speeds

Billing and Payments:
- Make a one-time payment
- Set up Auto Pay
- Sign up for Paperless Billing
- View billing and payment history
- Compare current and past statements

Troubleshooting:
- Check for outages
- Track your orders and trouble tickets
- Reboot your gateway or TV Set-top box
- Get 24/7 help with our virtual assistant

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.

Ratings and reviews

I've come to the conclusion that Frontier's a joke. I'll be looking into other services. I try to call the number, and can't actually get through to anyone for help. All it does is set an in-person appointment, which I don't want, automatically with no input from you, tell you to go to the app to change it, and then have it not show up on the app. Can't get through to an agent on the app chat, either. Wifi keeps dropping, can't get service in most of the house, whole home equipment won't work.

This app is generally awful, slow, lags, sometimes just won't load pages at all. But the best part is that you can't report an outage or contact anyone regarding your services, it will just tell you that there is an outage and it will tell you that they've resolved it. Regardless of whether you have internet or not. Currently sitting with a 14 hour outage that they texted me an hour ago was fixed- it isn't and their app even says it was fixed 10 hours ago. Would not recommend.

Bad app, worse customer service. As an attempted new customer, it's been the poorest customer support experience I've ever had. As a pending new customer, the bot is useless and slow, and if you can ever reach support chat with a person, the app says it's not responding over and over (close or wait) so chat is nearly impossible. phone support is just as difficult, pushing people to this useless app. if you have to switch apps to get an order number or other info, the chat goes dead.

What’s new

We’ve made improvements to the overall experience and performance of the app. This update includes general enhancements and bug fixes to help everything run more smoothly, as well as a new internet troubleshooting tool.