
CYW
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Refuses to let you log in unless you immediately allow them, there and then, to harvest your data. With other apps it allows you to at least log in and update later.. no wonder the 3 app is the most lowest rated of ALL the mobile phone apps, EE, 02, Vodafone etc etc. But be warned, even after harvesting all your data, the Useless 3 app will still not allow you to log in!
2 people found this review helpful
Hutchison 3G UK Ltd
May 26, 2025
Sorry to hear you’ve been having this trouble with the app, our team will be able to assist from webchat to get you sorted here: https://bit.ly/3C43TKN -John

steve murtagh
worst app I've ever encountered. constantly logs me out half way through use. can't update my details, it insists on going back to the log in page half way through an action. can't get into my usage at all as it won't go to that page or show any use graphs. the chat bot is a total shambles, the attached links in the chat don't connect to anything. terrible.
206 people found this review helpful
Hutchison 3G UK Ltd
March 21, 2025
Sorry to hear you’ve been having trouble with the Three app, our team will be able to assist from webchat to get you sorted here: https://bit.ly/3C43TKN -Maxine

Alison Hirst-Shephard (Ali)
3 has really improved recently! not just the app but Customer Services as well. I have dealt a few advisors recently and couldn't ask for more! I can not recommend 3 Mobile enough. The service I have received has been excellent and you can't say this very often about a Company these days but I can about 3 Mobile. The app is so easy to use, everything at your finger tips and easy to understand. But if you do need Customer Services they are there for you instantly and they are Brilliant! 💕
60 people found this review helpful
Hutchison 3G UK Ltd
May 13, 2025
Hey Alison, that's really lovely to hear ❤️ Thanks for the 5* review! We appreciate you taking the time out to leave us the awesome post. Made our day -Maxine