Capital One UK

Capital One (Europe) PLC

About this app

Quick, handy, safe and packed with brilliant features that can help with managing your finances.

INTRODUCING… THE CAPITAL ONE APP

This isn’t just another credit card app. But then, we would say that. Right?

So it’s a good job all the customers dropping 5 star reviews on here seem to agree. (About 4 out of 5 reviews hit top marks.)

WHY SO MANY FIVE STAR REVIEWS?

We listen to you (as in all 3 million of our app-using customers). And then make features based on what you need. The kind of things that let you stop wasting time filling in forms or rolling your eyes while waiting on phone lines.

Take a look at a few of the things you can do in the app:

• Set up and change your Direct Debits
• Sign in with Face or Touch ID or a passcode
• Temporarily block a card or report it lost or stolen
• Make payments and find out when your next payment is due
• Update your contact details
• View PIN
• Check your balance and how much you’ve got to spend
• See transactions
• Register multiple Capital One cards

Ratings and reviews

Loaded up the app about an hour ago, worked fine... Then I launched it again 10 minutes ago and it now says "Oops, Something's gone wrong". I tried logging in using my Wi-Fi but nothing, so I changed over to Mobile Data, and nothing changed. I then cleared the data and cache for the app, and the same message showed up and it still wouldn't work. So I uninstalled then reinstalled the app and still says the same. Please fix.

The app now works better than it did… BUT putting the card selection before the 'signing in' is imo a mistake, as it allows anyone (a child for instance) who picks up the phone to delete a card from the app. Only an inconvenience I know, but it still has a potential for problems ahead.

In this current version, the "cancel lost card" feature has been removed and 4/5 attempts your virtual assistant does not load. Once it did load, it directed me to a page which does not contain the "cancel lost or stolen card" button/feature. The FAQ page similarly directs to a page that does not contain this feature. -- I need to cancel a lost card.

What’s new

General app improvements – we’ve been busy fixing bugs and tidying up your app.