
Andrew Saulnier
Looking for an online high interest saving account that is user friendly with good functionality. Unfortunately, I couldn't even create an account without a major problem. After entering the security code they emailed to me, they locked me out of the account for an unknown reason. I haven't even logged in once without a major flaw. So glad I haven't funded it yet. Looking elsewhere.
1 person found this review helpful
Goldman Sachs
July 24, 2026
We are truly sorry to hear about your experience. Rest assured, your feedback has been shared with the right team. If there is anything we can do to help, kindly give our team a call 24/7 at 1-833-730-7283 and request a supervisor.

Ankit Singh
terrible customer service. I am an existing customer of Marcus and I referred my wife to open an online savings account. After application, she was asked to call after 24 hours since there is a systems issue. Today, it has been more than 96 hours and we have called back 3 times. Everytime, the customer service mentions to start a new application, without giving any information about the existing application which is stuck with a systems issue. very very frustrating experience.
Goldman Sachs
July 24, 2026
Thank you for bringing this matter to our attention, and we apologize for the frustration. For further assistance, kindly give our team a call 24/7 at 1-855-730-7283, and request a supervisor.

Suzanne Roussin
Meh. Not bad, nothing fancy. Limited options. But it's good for what I need to do, which is automatically transfer money to my Marcus savings account from an external bank's checking account every month. Glad you increased the interest rates for my savings accounts. I'd rather have competitive interest rates than a fancy app. As long as the app isn't buggy, which it's not, so I'm good.
27 people found this review helpful
Goldman Sachs
April 5, 2023
We certainly appreciate you taking the time to share your feedback, Suzanne. We'll be sure to share this with the right team.