
Kristopher Larsen MacGregor
regularly logs you out so you don't get your slices and despite now having 15 slices every time I try to redeem then the payment fails. remove the free stuff and it works fine. I emailed about the issue and was told its fine because I still have them. no its not fine. I cant use them. rewards system is a scam and I miss so many slices because I get logged out and don't get told to log in because it doesn't look any different
6 people found this review helpful
Byte by Yum!
June 23, 2025
Hi Kristopher, we are sorry to hear this. If you can please follow up again with your original email or please reach out to our customer care team here - customercare@pizzahut.co.uk, one of our team will be able to help look into this for you. Thanks, Pizza Hut App Team

Alex
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After navigating through the various "deals" that just bring everything back down to an tolerable price, I get a message saying "The Hut Store is not accepting delivery orders". At 7pm on a Saturday. Option to "try another store" - there are none. And then I get an email reminding me that I have items in my basket that I haven't checked out yet. I would if I could! Arguably the best takeaway pizza but still the worst customer experience. Ordered elsewhere in the end.
23 people found this review helpful
Byte by Yum!
March 17, 2025
Hi Alex, we are sorry to hear this. If you can please contact our team here at customercare@pizzahut.co.uk and we can look into this for you. Thanks, Pizza Hut App Team

Emily Hawley
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Unfortunately, the app is a little broken. I physically can't pay because it thinks my phone number is wrong, and if I try to manually enter a card in, none of the form fields are responsive. I had the same issue with the account details form. App updated today Edit: I've updated my rating as it eventually allowed me to input card details after a few restarts to the app. I didn't try Google Pay again as that seemed to cause the issue to begin with, and I was hungry.
2 people found this review helpful
Byte by Yum!
October 13, 2025
Hi Emily, we are sorry to hear this. If you contact us here customercare@pizzahut.co.uk, we can look into this for you. Thanks, Pizza Hut App Team