Used to work We love Papa John's and use the app weekly. Today's update messed up the app. I had to re-enter all of my information but it will not let me select my local store. And it will not let me see current offers without a store selected. Yet notifications keep coming and the app opens and I cannot see what the current deals are. Very frustrating.
Still sucks. It took over an hour to place an order, because the app kept on crashing. After submitting my review and editing it my connection timed out and it asked me to place another review on Google recommendations. Not sure if it's just a coincidence... Edit: Trying on a new device and still doesn't work correctly. Will not find my correct location, so I can't place an order.
Not sure you need my business Doing some Xmas shopping thought "need to feed the kids, lets get pizza on the way home. Loaded & used the app. Placed my order. Was told I just earned reward points. Ran to pick it up. 30 min later. Told they don't do carry out after 10. It was 10:15 asked if they still have my order. They said didn't get it. Said I have a group of teens waiting for the pizzas. They said "we will only take your order if you Call it in 4 delivery". Customer no service. Now I have to dispute charge with bank. So done!
Yes, I'm over 13 yrs old When I try to save my contact info at checkout a pop up box says I must verify that I'm 13 yrs of age or older. Problem is there's no place to enter my birth date in this section and there is no check box to verify that I am. There was a check box for this when I saved my account info in a different section but not here. So I can't order. And for some reason my saved account info doesn't translate to this section. Terrible design.
Was 5 Stars Can no longer "Build Your Own" pizza. Must select from "Papa Specials." This means you can not use a coupon. Also, would have sent this via the app instead of rating it, but there is no Contact Us option in the app. What happened? Everything was great!
Bad update, FIX IT The most ridiculous update for this app... What is the people at PJ thinking. No access to your account to update info, no access to see rewards, etc... either order a pizza for delivery or pick up or get out... FIX IT and might rethink the rating... Just look at how many 1-2-3 star rates you got since the update, you shot yourself in the foot.
Minor updates and bug fixes
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Hunger can catch up to you at any time of the day.. You need to be ready for it!