Lu Lule
The User Interface was better before. The new UI made it ridiculously difficult to purchase a ticket, see how much tickets are left or validate a ticket and show it to the bus driver. Most of the screen on the app is dedicated to a useless big map whereas the useful buttons are pushed away to the bottom of the screen or shown as kind of notifications.
13 people found this review helpful
S. S.
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Extremely bad user User interface & entering credit card details not working. Customer service doesn't care. I sent a screenshot & I only get absurd replies, only copy paste. Always great to see where EU funds get wasted. The alternative website for 1 direct purchase is bad enough. Not safe & not practical to enter each time credit card details at a tram stop. Well done, lol, abandoning ticket machines without a working solution. What are people without phone or empty accu supposed to do?
3 people found this review helpful
Jens Plonka
Hey, this is a German tourist and for German standards this is quite a fine app - download, put in your credit card details and buy tickets. Ok, it's not a judgement about the app, but the pricing system works quite well if you are a dumb tourist: very reasonable pricing of the tickets, easy to understand. Potential for improvements I see: (a) A better map that shows the network. (B) Integration with Palavas...(C) no buggy notification to get your free pass when you open the app...