
C.T. H
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You have to go back to the same sub menu every single time you add in a new item to your order (Unless ordering more of the same). But if you leave the app to respond to a text mid-order? The entire order resets when you return back. You also have to keep logging in, every single time you open the app. What a chore to order food for something that should be simple and quick! editing later to add in: Now I have to log in every single time I use this app. I've never wanted torchys less.
2 people found this review helpful
Torchy's Tacos
September 15, 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at guestrelations@torchystacos.com.

Ariel Danielle
It's a functional app, but there are a couple features that would make it MUCH better imo. 1) The option to choose "extra" or "less" on an ingredient. In the same vein, an expandable list of other ingredients to add to an item. Like, I love a grilled baja with brushfire jalapeños but that's not something I can do in the app. 2) add a receipt after purchase if you go to a store or your partner orders and doesn't/can't use your account. I use this often on other apps!
2 people found this review helpful
Torchy's Tacos
July 2, 2024
Thanks for the feedback, Ariel! We're always looking for ways to improve.

Thomas M
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The restaraunt and food is great. This app isn't. Loyalty program is iffy at best. Payment management on the app is one of the worst I've ever seen. There's no obvious way to remove or edit cards or payment methods (maybe I'm missing it?) so I can't update my card info. None of the payments go through because I have duplicates of cards with different info (zip codes) and there's no way to tell if you're picking the correct card at checkout. It's honestly amazing how bad the payment processing is
31 people found this review helpful
Torchy's Tacos
July 19, 2022
Hi Thomas!
We'd be happy to help take a look into your account! Please reach out to us at TacoJunkies@torchystacos.com > Taco Love, Torchy