
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
50 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
34 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

L. E. Smith
mostly ok, but it can be super weird. sometimes it doesn't turn on all of the lights in a schedule, even if it recognizes them/they're available. at least 3 days a week I turn off lights that no one turned on, and aren't part of a schedule. big weird. I wish the bulbs could create deeper and richer cool colors, but I guess that's an issue with the bulbs and not the app.
Signify Netherlands B.V.
December 21, 2025
Hi.
Thank you for sharing such detailed feedback with us. We’re glad to hear the app is mostly working well for you, and we truly appreciate you pointing out the scheduling quirks and your wish for richer cool colors.
For assistance, please reach out to us by going to (Discover> Help Center > Live Chat).