
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
4 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
22 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Amanda Smith
Ongoing intermittent connection issues. Which is a newer problem over the last month or so. Prior to that, it was reliable and easy to use with rare connection issues. Now, I have connection issues with the one light I use the app for at least a couple times a week, the issues usualy resolve overnight, but it defeats the purpose of a wifi light in a bedroom if you still have to manually turn it on and off.
1 person found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi,
Thank you for the review. We are pleased to share that the earlier cloud response issue is mostly resolved. You may still notice slight delays as we continue monitoring.
If you are still experiencing issues, please try restarting your device and the WiZ application. If the problem persists, we recommend trying again after a couple of hours.