o2 my Service

4.1
13.4K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The o2 my Service App helps you to quickly and easily clarify questions and problems relating to your Internet and mobile phone connection yourself.

Analyzes
• Automatic problem detection
• No waiting
• Straight to the right instructions

Interactive help
• Automatic problem solving
• Understandable explanations
• Intelligent questions

Contact
• Contact customer service via the app
• Transmission of the analyzes for faster processing in the hotline

Setup assistant
• Reminder of the activation date
• Detection of the router with camera scan
• Scan of the access data and activation of the Internet connection
• Detection of WLAN data and automatic connection setup
Updated on
Aug 12, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.3
13.1K reviews
Mahmoud Elzohiry
August 27, 2025
I bought the unlimited data line. the Internet speed is as slow as 3MB for download and 0.7 MB upload for me in the centre of Berlin Alexanderplatz. I spoke to customer service several time that couldn't help because they see everything is fine from their towers. I was able to get to the complaints department that told me that I can't get out of my contract for 2 years and there's nothing they can do. watch out not to get scammed!
1 person found this review helpful
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Conntac GmbH
September 10, 2025
Vielen Dank für deine Bewertung. Kannst du uns bitte genauer mitteilen, mit welchen Funktionalitäten der App du Probleme hattest und wie wir sie verbessern können? Viele Grüße, das Entwicklungsteam
gishad p
September 25, 2025
Amazing and Prompt. Detailed and step by step instructions. Easy to follow
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Emre Uzunoglu
July 27, 2023
It's a good app that takes you through the steps of installation. However, if you set it up in English, and you reach the stage where you need to give the MAC address, it still tells you to call the German language service making the job difficult. O2 also has an English service number. If the user is set to English, the number to call should also direct to the English service number.
6 people found this review helpful
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What’s new

Unterstützung der AVM FRITZ!Box 5690 Pro

App support

About the developer
Conntac GmbH
play-store@conntac.net
Werner-von-Siemens-Str. 6 86159 Augsburg Germany
+49 821 90780969

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