
Jeroen Heijmans
App used to be 4/5 (quite good except for overload of ads and "tips"). Current 1/5 signals two major problems. First, setting delivery preference doesn't allow me to select the place close by (while PostNL TV ads brag I can do so). Second, setting a nearby Pakketautomaat frequently diverts stuff to a place 2km away (I want to pick my own, close by backup location).
4 people found this review helpful
PostNL Holding B.V.
July 1, 2025
Hi, thank you for your feedback.

ZotacIon
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Overflood of tips. The main screen is more filled tips and explainations about what I can do and how to do than the actual info about the deliveries. If I've read something once I don't need to see it over and over again. Tips banners used to be smaller, now take up most of the screen. I get it already that's postNL is co2 conscious and as green as Kermit. Also login buttons do nothing. Delivery options has improved greatly tough. I can chose my favorite pickup point now. Hats off to that.
3 people found this review helpful
PostNL Holding B.V.
July 1, 2025
Hi, dank voor uw feedback. Zou u ons willen mailen over de inlog knoppen naar app@postnl.nl?

Leon Lewis
This app used to be very useful, now it displays critical information about collection points off screen. If you accidentally tap on the wrong thing it can be undone. Looks like they outsourced to India or Capgemini. Quality has gone down the drain.
1 person found this review helpful
PostNL Holding B.V.
August 29, 2025
Hi, dank voor uw feedback! Zou u ons willen mailen naar app@postnl.nl wat we beter zouden kunnen doen? Alvast dank voor uw moeite