Colleen Keller
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Not pleased. I have been using Kroger's pickup service for several years now, and I would recommend that Food Lion send some secret shoppers to Kroger to see how it is. There is only one app for Kroger, not a second app for pickup. The 3 times I have picked up from Food Lion, I have had problems with calling in during a pickup, items not available, and items not delivered but I have to return to the store a refund. Honestly, I'd rather drive the extra miles to Kroger for better service.
Sarah Peachey
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Terrible app, so full of glitches that you often can't sign in, and it often loses or deletes my whole shopping cart. It's hit or miss, but I would say at least 50% of the time I can't get the app to work- you push a button and nothing happens, or it logs you out for no reason and won't log you back in, etc. It's sad cause Food Lion is close to me and I would love to be able to do regular pickup order but this app is impossible.
39 people found this review helpful
Shadymist Kennel, LLC
Unable to track current orders in app at all, can't even find current orders in the app to check status or items in it. Great idea, horrible app. The least user friendly groc app since Krogers. Needs expandable nutritional info, expandable images (zoom in/zoom out) and when you start an order for either pick up or delivery, make that the only cart your stuff goes into. Make location changes easier, and carry over items currently in cart when changing locations.
32 people found this review helpful