Melissa McCreary
This app is very clunky. They have different menus everywhere one at the bottom, one under a drop-down on the start page and one that you have to scroll through at the top of the homepage. The homepage itself has about ten different things you can scroll down to see which is fine, but then to see all of them there is a list of items but you scroll right. The same problem exists on the weekly ad. Great for a computer, but terrible on a small screen at the store.
57 people found this review helpful
The Kroger Co.
March 8, 2024
Hello Melissa! We’re very sorry you’ve had issues with the Kroger app. We’d be happy to help. Please give us a call at 1-800-576-4377 with reference number 67088648. Thanks, and have a great day!
Kevin Beaulieu
This app is absolute garbage. It's constantly makes me sign in over and over again, it then kicks me over to an email confirmation screen to then kick me back to the login. I've talked to customer service multiple times on multiple different days, that clearly didn't do anything for me. I've deleted and re-downloaded the app multiple times. Basically all the time I've spent in the parking lot trying to check in, or trying to put my order together is longer than if I just went in.
1 person found this review helpful
Trish G
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After every update, there are more and more bugs, and not I can't even look at the ad or my cart! I prefer to use the app than the browser because it's easier to navigate, but now, after the last 3 updates, I think I will be switching to the browser only!!! Update: Tried giving the app a chance again and now, every time I open the app, the store location is changed to somewhere completely different! I just opened the app, and it had the store location as a completely different state!
63 people found this review helpful
The Kroger Co.
March 3, 2024
Hi Trish! We're sorry to hear this is happening, and we apologize for the delayed response. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot your issue with our Digital Team. Have a great day!