![](https://play-lh.googleusercontent.com/a-/ALV-UjXaL3GwPrZPj6lvlXdsbfq1zBOud0AiB8KMLD770_53Lvgrok5u_A=s32)
Teresa Robertson
Great app, very convenient. However, since the recent update (12/14ish), it has not worked on my Samsung phone anymore. It freezes when I try to access it. I've Uninstalled it and reinstalled it. It's been unavailable for over a week now. Sadly, I've really needed it to communicate with my doctor about my heart issues. Very inconvenient time to stop working. Will give it one more try. Then Uninstalling for good.
226 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW_tIBmZFM7U9s88xBnlQSljKgCq48Cnok1isiPzHyyLsh0Hss=s32)
Stacey Ross
Used to be okay but they updated recently, and now the interface is rather buggy. Pages don't load sometimes. I had to go to the website in order to pay a bill, which is something I used to be able to do in the app just fine, but not since I update. But more frustrating is that now there's this constant notification that says that it's running, even when I closed it several hours ago, and I can't dismiss the notification. And with notification vibrations, the phone vibrates every 5 seconds
122 people found this review helpful
Baylor Scott and White Health
12 December 2022
If you need assistance, please feel free to reach out to the MyBSWHealth Technical Help Desk at 855-691-0180 available Monday – Friday from 7 am - 6 pm.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVy_XNZgDZ0Ae3k-VbL09rGqWDeNWKvzdIO3RE55gy1ckDpgMLW=s32)
lisa matthews
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App no longer works. I can log in and see the dashboard, but get an error when I click any option. I know 7 others who currently have the same issue, including my husband. This was a vital app for my family. UPDATE: If you turn off wi-fi, the app will function correctly. The issue is a conflict with wifi. The network being used doesn't seem to matter. I've tried it on several networks. But turning off wi-fi on your phone solves the issue and allows the app to function correctly.
86 people found this review helpful
Baylor Scott and White Health
6 October 2023
Thank you for sharing, lisa. If you need assistance, please feel free to reach out to the MyBSWHealth Technical Help Desk at 855-691-0180 available Monday – Friday from 7 am - 6 pm.