Resident Portal

Entrata, Inc

About this app

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.

Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).

Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.

If you have feedback, suggestions or bugs about the app itself, please email [e-mail], we would love to hear from you!

ResidentPortal App Features:

• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Fingerprint Authentication - After initial setup, securely log in to the app by scanning your finger print

Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings and reviews

The developers need to add the ability to add additional comments and pictures to maintenance requests after creating them.Also, when creating a maintenance request and choosing the option "other" the option to set priority disappears. There is also no option for plumbing in any of the sub options after choosing the area of issue. You should also be able to go in and update the priority if you open a ticket and the situation escalated to an emergency.

Absolutely useless. Only using it because our apartment complex requires us to. Everytime we try to log in it says our password is incorrect is have to reset it each time. The download function for the documents doesn't work - you click download and nothing happens. The app is useless, if you have a choice, use something else.

It started off glitchy. Took several times to get it to show documents. Now they say I had insufficient funds for my first payment when I did not. They locked the account and will not open it again. So now the only way to pay rent is with a cashier check every month! There us now way to talk yo them directly. You have to speak through the apartment manager.

What's new

• Fixes for known issues
• Various UI enhancements
• Enhanced push notification support