![](https://play-lh.googleusercontent.com/a/ACg8ocIzAe4Sgxy_m1Zx3z31oyuYsXL9uFGYZzsD1ECxx4uXbMuQOQ=s32-mo)
Peter Damon
Why is scheduling an appointment with my primary care provider so difficult? I can't just easily schedule an appointment with them through the app. I have to choose my condition, then am presented with a list of providers that aren't part of my care team. To schedule an appointment with my PCP, I have to call the office and can't do that through the app. Pretty ridiculous. This app is of very limited use and really needs significant upgrades.
6 people found this review helpful
Epic Systems Corporation
22 August 2024
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.
![](https://play-lh.googleusercontent.com/a/ACg8ocLec3yOkRpHsUnu6UpfFDhFz01vZdJyFw6dqa0V64vjYLFhdg=s32-mo)
Debra Cline
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Super easy to set up w/ only 3 steps. Super easy to use, a person can log in using the best method for them- password, pin, 2 step verification, etc. I have another chart that I can log into in another state which was also very easy to set up, but I cannot log into my primary. I've been trying to log into another chart for over a year & even asked staff for help, but they don't know how when I told to ask these specific ppl. This is the easiest chart to set up & use! 🩷
209 people found this review helpful
Epic Systems Corporation
1 August 2024
Thank you for your review! We are glad to hear MyChart is working well for you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUQHlGH0eNN4e_TstoPxL4j2pGBxBo8pZY85HE0Wix2aDsLxQw=s32)
Adam Ibrahim
it's janky. for some places the animation when you scroll down from the top is slow. it crashes a lot. sometimes it stops working entirely after a crash; it will crash every time I try to log in. I wish I could do a text search through all Dr notes. and I wish I could bulk print Dr notes instead of one at a time. pros: it's small compared to similar apps. it's 88mb on my phone where others are 200mb+
Epic Systems Corporation
24 August 2024
We're sorry to hear you're having this issue. Please email the details of this issue to us at MyChartSupport@epic.com, include the details listed here, and let us know which health system you are logging into so we can troubleshoot further. Each health system hosts their own instance of Epic, so we may ultimately need to reach out to them.