HSBC UAE

HSBC

About this app

The HSBC UAE app has been specially built for our customers*, with reliability at the heart of its design.
Enjoy convenience and security with these great features:
• 'Instant account management' - open a bank account within minutes and enjoy instant digital registration. In-app Account opening is only available in English
• Credit Card application journey – Apply for a credit card in just a few minutes using our new simple mobile app journey.
• ‘View account balances & transaction details’ - view the balances of your local and global HSBC accounts, credit cards and loans. View your credit card transactions in real time
• ‘Global Money Account and Debit Card’ - hold, transfer and spend like a local in up to 21 currencies from a single account. Enjoy fee free instant transfers to other HSBC accounts in participating countries
• ‘Pay and Transfer’ – Add new payees and make domestic and international transfers in a few easy steps. Instant transfers to HSBC international accounts without any fee
• ‘Manage Cards’ - add your cards to Google Pay directly through the app, control your spending, block or unblock your card, create travel plans to help use your card abroad
• 'Instalment Plans' - Convert your available Credit Card limit into cash, convert your card transactions, consolidate your outstanding balance from other bank cards into your HSBC card and conveniently repay in monthly instalments.
• 'WorldTrader' – with access up to 25 markets & 77 exchanges, diversify your portfolio with equities, ETFs, bonds and mutual funds & stay informed with access to real-time market data, news, analysis and insights
• ‘Mobile Chat’ and ‘Contact Us’ – fast and secure ways to get help with your banking needs 24/7
• ‘Digital Secure Key’ - generate security codes to access online banking and authorise transactions.
Download the HSBC UAE app today to enjoy banking on the go! Already a customer? Log on with your existing banking details.
If you are not yet registered, please visit hsbc.ae/register
*Important note: This App is provided by HSBC Bank Middle East Limited ('HSBC UAE') and designed for use in the United Arab Emirates. The products and services represented within this App are intended for UAE customers*.
HSBC UAE is authorised and regulated in United Arab Emirates by the Central Bank of the U.A.E and lead regulated by the Dubai Financial Services Authority.
If you are outside of UAE, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.
This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
Additional assistance through our branches and Call Centre are available for People of Determination. Our mobile app is compatible with a number of accessible technologies to support customers with different needs to access our services. For HSBC Global Private Banking call 800 4722472 (Outside UAE: [phone]), for HSBC Premier 800 4320 (Outside UAE: [phone]), for HSBC Advance and Personal Banking 600 554722 (Outside UAE: [phone]).
© Copyright HSBC Bank Middle East Limited (UAE) 2023 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited.
HSBC Bank Middle East Limited UAE Branch, P.O. Box 66, Dubai, UAE regulated by the Central Bank of the UAE, and Securities Commodities Authority under license number 602004 for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority.
By downloading this app you agree to and accept the HSBC Online Banking Terms and Conditions available through www.hsbc.ae/terms/.

Ratings and reviews

Visually, it is a great improvement from the old one. But functionality, it is missing more features. It only reflects my Current and Credit Card accounts. My car loan is not displayed and there are no options to include it. Credit Card functions like Cash Installment Plan is also not included. There are a lot for HSBC to improve on.

From the time I've got the card, until now the experience has nothing been but a total disappointment. The app features don't work well, the customer service team does not know their product well and their own internal Systems fail when raising requests on behalf of customer rendering you to wait indefinitely for the next agent to assist you... One of the worst services in the banking Industry experienced so far.

I never seen before like HSBC bank in my career it's Very bad experience ۔ every month we this bank freeze my debit card and every month I have to call for unfreeze and I ask why then no one have answer for that and one think every bank gives toll-free number for customer support but this bank doesn't give toll-free it's payable and minimum 10min takes to connect with customer care it means you have to pay this amount from your side although you didn't mistake from your side۔ my question why ؟

What's new

Feature enhancements and bug fixes.