![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Aside from technical problems, the app seems to work really well, but a very high percentage of the time (well over half, I'd say at least 4 out of 5 times) after entering my credentials, the app gives a "There was a problem connecting to the server" error. I fall back to using the mobile web page, but the mobile web page can't connect to the fitbit app, so I am unable to enter my steps in a timely manner. If I uninstall and reinstall, it will connect - so I know it's not me, it's not my password, it's the app. It may have something to do with adding my phone as a secure device so that I don't have to keep entering security codes that it otherwise texts to your phone, but that would be just as annoying. (Samsung S7 Edge, Android 8.0.0)
36 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
It doesn't accurately sync to total brain. I've missed at least a month's worth of points because it will count my activity towards the next day instead of the day I actually competed the activity. I have to reach out to support every time I do a brain assessment because it doesn't record it on its own. I also don't have the ability to manually capture steps anymore (my steps don't always sync properly either). I could for about a week, but now the button doesn't even appear.
18 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjW-cVjKv8Eal1QhBveARvfos692cd4QRS2WA4k1UuSmr_CWSUS-=s32)
Dale Brunner
Can only log in one time, after that it always gives an error message saying it can't connect to the server and I have to reinstall the app to fix it. Details of rewards like claim codes for gift cards are sent via email in addition to being shown in the app. Email is NOT NECESSARILY SECURE and should not be used to send sensitive information like this but there is no way to disable it. App performance is slow and the data displayed is often inaccurate until multiple refreshes are done.
14 people found this review helpful