Kyle Thomas
The app works, drivers are reliable, customer service is excellent, BUT cabs are just too expensive. They used to have great loyalty program rewards, including a free ride after a certain number of points, but they gutted those rewards down to just €5 off for the same points, while prices have seemingly gone up. Not worth it, I'm switching to Bolt.
21 people found this review helpful
Hi Kyle, we appreciate the feedback however we respectfully disagree with your comment on prices, which have never been so low throughout the market, and ours is the only app that has a reward system. We'd be happy to assist you through our unique 24/7 customer care by email at crm@ecabs.com.mt on any matters. The eCabs Team.
Christian Fox
Generally very good, only downside is sometimes the closest driver you see isn't the closest after confirming the ride. Typical example twice now a car said 6 minutes away, then on confirming the pick up it shows a different driver and 20+ minutes as they are currently on a drop-off. FAQ shows cancelling a ride after dispatch incurrs a few. Hence the 4*
Hey Christian! We are grateful that you took the time to leave us a review. Your feedback will help us to improve our service. The eCabs Team.
Shany Jason La Madrid
> Thank you for the great service! > I wanted to thank you for the excellent cab ride today. if I remember correctly, was very professional, courteous, and made the journey comfortable. I'll definitely be using ECABS again. > Had a fantastic ride with ECABS Malta today! Thanks for the safe and efficient journey. #ECABS
Hey Shany! We are very grateful that you took the time to leave us a 5-star review. Comments like yours just make our day! We look forward to seeing you back soon. The eCabs Team.