Evri

EVRI LIMITED

About this app

It’s our mission to offer the most convenient way to send, receive and return parcels without costing the earth. Whatever your parcel needs, wherever you are, you’ll get all this – and more – with our award-winning app.
Send
We’ll make sure your parcel goes where it needs to go. We offer great value, with competitive prices for standard and next day delivery.
Convenience
Just drop off your parcel at your nearest Evri ParcelShop or Locker and we’ll do the rest. Or arrange for one of our friendly couriers to pick it up from your home.
Divert
Not going to be in? Change of plans? No problem – it’s easy to divert to a ParcelShop or Locker.
Tracking
You’re on the right track with us. You can see where your parcel is at every stage of its journey.
Take control
Whether you want your parcel delivered to your doorstep, a nominated safe place or a favourite neighbour, use the My places feature to set your personal preferences.
Returns
If it’s not quite right, it’s easy to return an item for free to many of the UK’s top retailers. Arrange a courier collection or drop off at a ParcelShop or Locker.
Evri Video
If you can’t be there in person, make your parcel more personal by sending a video message with it.

Ratings and reviews

The most useless and offensive customer service I've ever had the misfortune to use. I sent a parcel to customer that has gone missing, but when trying to fix the issue, all I can access is as a customer that simply informs to to contact the seller!!!! There is no means to speak to a human to resolve issues, just a chatbot and automated phone number. And zero access to help as a sender. This means instead of solving issues, I have to refund, and lose all my money and goods.

Add 'live track' to see exactly where they are, if you gonna make an app that does one thing, make sure its the best. I don't see why you have a separate Track tab, if you can get there from the home screen. From home I tap once, on the actual order and see EVERYTHING, but you want me to tap 'track' for ???? That's one tap for tab and another for the order, you get it now ? 1hr+ late, no call back, no explanation and I need to go out, 2hr window not enough for you?

Terrible. Tells me the same errors the website does and only seen to be aware of a single parcel when they're are two. Attempting to talk to someone after three failed deliveries in the space of 48 hours, it gives me a bot, not a person. Then asks me for the tracking number the computer generated person cannot seem to pull from my account or the app.

What's new

New!
System improvements and bug fixes to make your experience smoother when tracking and sending parcels

COMING SOON
We're making deliveries more accessible for everyone. You'll soon be able to set personalised accessibility preferences in your account so your courier can deliver the way you want.