A Google user
App is aweful, look at any other bank app and see how user friendly they are compared to yours(Renesant). l would love it if there was a quick access feature so I can see my balance in seconds instead of logging in everytime. The app itself is in outdated and in dire need of an overhaul, and offers little by way of features, functions and options, like mobile deposites, credit scores, and an option to download statements(for free)-just to name a few. We are busy people, and yall close early!
38 people found this review helpful
A Google user
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Based on the latest version, I can no longer access my account. I can login, but it takes me to a screen that says it will complete in 1-3 mins, however it fails every time. Great. App is completely broken. UPDATE: I managed to log in via the web instead to update my account and that worked to get past that step and then the mobile app worked after that. Pretty bad bug in the mobile app though. All it had to do was call the web API and it would have worked fine.
57 people found this review helpful
Renasant Bank
December 8, 2023
Thank you for your feedback. We are doing our best to assist all of our customers. If you still need assistance, please call our Customer Experience Center at (877) 367-5371. Our Customer Experience Center hours are Monday through Friday, 7 AM to 7 PM CT and Saturday, 8 AM to 2 PM CT.
A Google user
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I like the convenience! I wish I could breeze through multiple check deposits without having to start over - tap deposit, accept the 2 pages of terms, etc. Just a step through would be great - picture of front, back, amount, destination, submit, "another?" query... all checks have 2 sides and an amount, so the interface requires too much work.... UPDATE: new lighting standards for check deposit require you to be on the surface of the sun... very annoying.
12 people found this review helpful