Tori N
I honestly hate this app and this service, and wish I could use any other mail order pharmacy. Website doesn't load half the time, so I go to use the app, find there's an issue with a refill order, and try to contact customer service. At least before, I could enter my call back number, but the app won't even open the keyboard to enter my phone number now. Uninstalled, reinstalled, and no difference.
5 people found this review helpful
Гоша Классно
2 stars because of poor navigation design. It is counterintuitive to make a payment. I get emails that I have a balance due, go to the app, and it's like trying to solve a jigsaw puzzle to pay my balance. I just spent several minutes looking through the screens trying to pay the balance, and gave up. I've never seen an app where it's this convoluted to pay your bill. It should be the first, most conspicuous, most obvious button you see on the screen. Why is the navigation so counterintuitive?
318 people found this review helpful
Jim Kistler
This app is non-intuitive. It is missing the most common information on the medication list such as remaining renewals and the last date the medication was ordered. The most infuriating thing that it does is log you off if you change focus for just a second to, as an example, go to a provider's site to request a renewal. If you have several to do, you either have to write them down, or go to the PC where the problem doesn't exist.
574 people found this review helpful