my Sun Life (CA)

Sun Life

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About this app

The my Sun Life mobile app gives you fast, easy and secure access to your:
• group benefits,
• personal life and health insurance,
• group registered retirement savings plans (RRSPs),
• individual or group savings plans,
• insurance claims and e-claims,
• retirement plan, and
• investments.

You can use the app anytime to:
• submit medical and dental claims,
• find a health-care provider,
• manage your retirement savings, group RRSP or group savings plan, and personal investment, and view your insurance products, on the go.

Your health (medical and dental benefits)*
Whether you have benefits through a personal plan or through an employer, you can use the app to:
• find the benefits, insurance and health information that matters most to you,
• submit medical and dental claims** and easily check their status,
• find out what your medical plan covers,
• send some documents by snapping a photo, attaching receipts or other supporting documents,
• have your coverage cards handy wherever you go,
• check your Health Spending Account (HSA) and Personal Spending Account (PSA) balances,
• view details of most of your personal insurance policies,
• view documents related to some personal investments and insurance products,
• get updates about your claim status changes with push notifications, and
• link your Sun Life account with Alexa.

*If applicable to your benefits plan.
** Most claims are paid within 48 hours if direct deposit is set up.

Your money (savings, retirement and insurance)
The app also lets you easily manage your investments like your group savings plan, group RRSP, personal mutual fund and segregated fund products.

Use the app to:
• check your balances,
• view your investment transaction history,
• see how your workplace investment plans are performing over time,
• contribute to your RRSP or savings plans,
• send us a photo of forms we may need, and
• view documents related to some personal and workplace investments, and insurance products
• direct health claim payments to selected savings products.*
(*This is only available to eligible plan members.)

Additional health-care benefits
Take advantage of extra health-care tools offered on the app. You can:
• find out which health-care professionals offer virtual services,
• use the Lumino provider search to search for health-care providers in your area (e.g. psychologists, dentists, chiropractors) and book appointments with them,
• book online appointments with some paramedical providers,
• use the Drug lookup tool to find information on medications,
• get tips on how to save money on your next medical or dental claim, and
• look for discounts and special offers on mental-health resources, eyewear, fitness and more.

Get updates and support from Sun Life
The app also lets you:
• receive push notifications about your claim status and important information about your account,
• see notifications for product and service updates, special offers and helpful reminders,
• quickly reach us so we can help answer your questions,
• call us from within the app – we’ll have your plan, policy or contract details ready to go, and
• easily connect with your advisor or find an advisor near you.

You’ll need a valid sign-in ID and password to use the app. Register from the app or at mysunlife.ca. For more information, visit sunlife.ca/mobile.
Note: Data charges may apply when using this app.

Can’t use the app? You can still view your account by signing in to mysunlife.ca,or contacting us at 1-877-SUN-LIFE (1-877-786-5433).

Any use of this application is subject to the terms of the End User License Agreement available on mysunlife.ca/mobilelicence.

Ratings and reviews

The app deserves 0 stars. Every time I try to log in, I get a message saying "Oops, something went wrong on our end!" Very convenient that your app doesn't work right before the deadline for submitting claims. A bunch of scammers and pirates. Highly do not recommend signing up for Sunlife if you have the choice. What a waste of my employee contributions. Save your money and your time and find a provider that will actually give you the option of getting reimbursed for your claims.

Usually works fine for submitting claims. But lately when entering a new provider, it doesn't allow you NOT to share your device's location. Cannot enter it manually, and the search doesn't even work since at the time you're submitting a claim you're no longer at the provider's office. Some quality of life improvement suggestions: after submitting, a button to submit another claim; remembering custom duration from the last claim, ex. 45 minutes for massage; receipts are pdf documents, not photos

Update 23 Oct. 2024 this app is finally working for me......This app is "the worst app ever". I have installed, re-installed, called for help, re-installed, got looked out ...over and over and over and over again ...have to reset password every single time. I am fed up with the app. Does this really work for anyone? This is the only app I have ever had this much trouble logging into.. please fix this issue! Update 23 Oct. 2024 finally I am able to use the app as intended. This is working. Cheers

What's new

Improvements so you can enjoy a better my Sun Life mobile app experience