
C.T. H
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The new app update makes ordering a chore. You have to go back to the same sub menu every single time you add in a new item to your order (Unless ordering more of the same). But if you leave the app to respond to a text mid-order? The entire order resets when you return back. You also have to keep logging in, every single time you open the app. What a chore to order food for something that should be simple and quick!
2 people found this review helpful
Torchy's Tacos
September 15, 2025
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at guestrelations@torchystacos.com.

Micah
I don't know what they did to this app but ever since the major update on Sept 3rd it will NOT load on my phone. Tried completely reinstalling it but no dice. Gotta give it 1 star because there's no reason that an app that does little more than let you order food and tracks reward points is too taxing or is incompatible with any phones, especially ones less than 8 years old.
Torchy's Tacos
September 15, 2025
We suffered a glitch but it is now fixed. Be sure to update to the latest version and re-login. Let our customer care team know at guestrelations@torchystacos.com if you continue to face problems.

JoJo
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Starting last week (3/11/2025), I cannot view my cart as the next screen doesn't allow me to decline the additional food suggestions, so I have to go inside the store to place the order instead of ordering through the app, and picking up the order at the selected time. Fix the app, please, and back to 5 stars. Another week goes by and now an error saying, "There was an error!" Uninstalled/Reinstalled, 3/27/2025, but still the same problem.