
Alper Y
Apps like this encourage people to stay away from EVs. I cannot even login, where I get an "unable to complete setup, we are unable to update your account" error. I'm yet to deal with the other issues others having, but not there yet. I verified my phone number/email etc. and I don't understand why it's is so hard.. I applied for credit cards faster than this in the past, but cannot even create an account to pay for a service. Bad. Really bad.. Less bonus and more app development, BP?
44 people found this review helpful
Sorry you’re having trouble setting up your account, we know how frustrating that is. We’re working to improve the app and make the process smoother. Thanks for your patience, and feel free to contact support if you need help. ^Abdul

Richard Leese
Useless app. Asks for charging point numbers that you need to read the charger's tiny stainless steel serial no. plate to find, choose the number of the unnumbered connectors. Then after plugging in and starting the charge, the app told me 5 minutes in that the charge couldn't be started, causing me to rush out of the supermarket to restart it only to find the car charging happily nevertheless. Out of five other apps, it's the least useful or intuitive charging app I've encountered.
5 people found this review helpful
bp pulse
17 September 2024
Thanks for your feedback Richard ! We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details of the transaction in question at heretohelp@bp.com for our app team to look into it, Agnes

Rick Jones
I only occasionally use Pulse, but in the past it's usually worked. Just tried it on a 7kW charger that doesn't take contactless, and the app just hangs - spinning circle on white screen forever. Had to give up and find somewhere else. I see the app was only updated a week ago, something's been broken. Rubbish quality control.
8 people found this review helpful
Hi Rick, thank you for your review. Sorry to hear about your recent experience, if similar issue witnessed again please call our helpline while at the unit, as we are here 24/7 to support remotely. Agnes