Total Connect Comfort Intl

Resideo Technologies, Inc.

About this app

The Total Connect Comfort app allows users to remotely monitor and manage their heating and security system – at anytime, from anywhere. Total Connect Comfort works with the following thermostat and security solutions:

- The evohome thermostat systems
- The single zone thermostat in conjunction with an internet gateway
- The European voice controlled thermostat
- The Wi-Fi Smart thermostat (available in selected countries)
- Evohome Security
- Sucrebox Security

With the Total Connect Comfort app users can:
- View and set the indoor temperature
- View and change the program time period
- View and set a quick action (on selected solutions)
- View and set the system's operating mode (on selected solutions)
- View and set the fan's operating mode (on selected solutions)
- View a 5-Day weather forecast
- Access multiple locations if more than one system is registered
- Use the Demo Mode before purchasing a thermostat
- Automatically upgrade to new features once they become available
- Turn on or off email notifications about the system's connectivity status

With the Total Connect Comfort app together with an Evohome or SucreBox security system, users can:
- Arm, disarm or partial arm their security system
- Take camera shots upon an automatic or manual alarm trigger
- Receive alarm notifications via email or SMS
- View the alarm system activity feed
- Automatically upgrade to new features once they become available

To learn more about each solution and their respective functionalities, download the app now and take a tour using the demo mode.

Ratings and reviews

ability to control by zone is great. I do doubt the real temperature of the room versus the temperature recorded. Also there are some annoying optimisation and automation rules that whikst funky and valuable are damn complex to control and manage. For example if the zoned area thinks a wondow is open it drops the thermostat control to 5 degC. This is annoying when you know that there was no window open and you want to override it. otherwise a great system and oays back within 2 years.

Changing the current mode (to away) can only be done until the end of the day or any proceeding day, not until a certain time. You can't schedule the house to restart the regular schedule too precisely. And I'm currently struggling with a situation where the system was turned off, and I can't turn them back on. I have to go to each individual radiator element to turn them back on again. It does allow me to control the system from my phone, but the UX could use an overhaul.

Buggy but usable. Pretty basic app just sets the schedule but fairly reliable, main issue is app regularly hangs and won't let you login. App wont show you if someone has overidden the target temp via the trv on the radiator so can come back to a cold room or leave heating on. Also sometimes seems to set a random temp target, not what you have programmed. Lacks advanced features such as geo fencing and no graphs showing any data about temperature and estimated heating costs so inferior to tado.