
Kristopher Larsen MacGregor
regularly logs you out so you don't get your slices and despite now having 15 slices every time I try to redeem then the payment fails. remove the free stuff and it works fine. I emailed about the issue and was told its fine because I still have them. no its not fine. I cant use them. rewards system is a scam and I miss so many slices because I get logged out and don't get told to log in because it doesn't look any different
6 people found this review helpful
Hi Kristopher, we are sorry to hear this. If you can please follow up again with your original email or please reach out to our customer care team here - customercare@pizzahut.co.uk, one of our team will be able to help look into this for you. Thanks, Pizza Hut App Team

Alex
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After navigating through the various "deals" that just bring everything back down to an tolerable price, I get a message saying "The Hut Store is not accepting delivery orders". At 7pm on a Saturday. Option to "try another store" - there are none. And then I get an email reminding me that I have items in my basket that I haven't checked out yet. I would if I could! Arguably the best takeaway pizza but still the worst customer experience. Ordered elsewhere in the end.
23 people found this review helpful
Byte by Yum!
17 March 2025
Hi Alex, we are sorry to hear this. If you can please contact our team here at customercare@pizzahut.co.uk and we can look into this for you. Thanks, Pizza Hut App Team

Am Mi
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Been a customer for 5 years supporting the local store, just ordered via the app, it took my money and then 20 mins later the app cancelled the food delivery. Called the store and they said their own app is accepting, taking payment and then rejecting orders. Left stuck, "dont worry you'll get a refund in a few days",.... And the food, "no sorry, make a complaint, they'll refund you." Just lost me as a customer. Absolutely no customer thought and care.
4 people found this review helpful
Byte by Yum!
26 September 2025
Hi There, we are sorry to hear this. If you would like to speak to a member of our team about this, please contact us here customercare@pizzahut.co.uk. Thanks, Pizza Hut App Team