Mel Roz
Made a purchase with option for in store collection as i needed the items urgently. Payment was processed and deducted from my account and app showed that order was being prepared. 8 hours later status shows that order was cancelled, with no explanation given. Money was eventually refunded to my account the next working day but I continued to receive app reminder to complete my purchase. Totally confused!
1 person found this review helpful
Sing Lim
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While online shopping is convenient using this app, when there are some problems with the product received, to make the exchange or return is so complicated and unfriendly. Recently, I bought a belt, but the size does not fit, though I ordered the same size that I ordered previously, which also said about the consistency of the sizing, so when I try to return/exchange it is so hard. I am surprised that Uniqlo makes it so difficult. Most likely, I will not use online shopping from here anymore.
3 people found this review helpful
Nazrin
Rubbish. Cannot cancel order as alterations have been done. They give a time frame for delivery date. Instead of delivery as soon as possible, they delay as long as possible. If alterations are done, why is it still at the warehouse and not ready for delivery yet.