Joy Richardson
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Over 5 yrs, this has been a clean, simple app. Just in past month I've had the same issues posted by others: Freezing, stopping, can't sign in-says "unable to use try back later". Also, I've never had issued with fingerprint on any apps-this past month fingerprint has been glitchy. I had to go online & make a password. AND...not getting all alerts signed up for since a month ago (alerts only when card is used, not when items post to account). Please fix these issues! This is my 'go to' app!
KeyBank, N.A.
15 June 2024
Hello Joy, thank you for reaching out. We are sorry to hear about your experience. Please remove the app, restart your device (this is important!) and then install again. Feel free to email keybank_help@keybank.com or call 1-800-539-1539 if you require further assistance. Thank you.^CH
Frederick Peters
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Tried again. Fokkowed the instructions below. Type in 2fa and app goes back to first login page (name&password) deleting app. App is the worst. Brick & mortar and online banking is good. App is not good. App is way slower than any other banking or credit card app. Other apps let you switch to another app for 2 - 3 min. and back without a problem. The Key Bank app goes back to the login page if you leave the app for a second. My "FIX?" Delete/uninstall the app and use the browser.
1 person found this review helpful
Hi Frederick - We appreciate the feedback, and we'll pass it along to the appropriate team. Please check that your OS is updated to the latest version and delete your play store cache before reinstalling the app. For additional troubleshooting, feel free to email us at KeyBank_Help@Keybank.com or call 1-800-539-1539. Thanks, ^DD
Tery Steelman
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The deposit function is buggy as hell. Three out of four times it will tell me my deposit amount is invalid, and/or not accept the front photo of the check. If it *does* take it -- after a few tries -- it bails and restarts the app. I have been having the same issues for over a year now, explaining via phone, online and at the branch. I have to go to my local branch to deposit checks. Please FIX THIS!!
2 people found this review helpful
Hello - Please clear the app's cache and data through your phone settings. Once complete, uninstall the app, restart your device, and reinstall the app. You may also want to switch between Wi-Fi/data as the app requires a strong connection. For additional troubleshooting, email us at KeyBank_Help@KeyBank.com or call 1-800-539-1539. Thank you. ^AS