Rescue + Mobile for Android

GoTo Technologies USA, Inc.

About this app

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT TECHNICIAN YOU TRUST*
The Rescue + Mobile applet for Android allows support technicians to troubleshoot a problem you are having on your Android device. To use this application you must be receiving support from a technician who is using LogMeIn Rescue and will provide you a pin code to start the session.

Technicians have the ability to chat, transfer files, view system diagnostic information, pull and push APN configurations (Android 2.3), push and pull WiFi configuration, and more. Remote control is available on the latest devices from Samsung, HTC, Motorola, Huawei, Sony, Vertu, Kazam and more.

How to use:
1) Install the application
2) Launch the application from your Applications folder
3) Enter the six digit pin code given to you by your support technician
4) Allow your trusted support technician to connect to your device

This app uses the Device Administrator permission.

Rescue+ Mobile uses accessibility service in order to provide full remote control of this device during a Rescue session. Rescue+ Mobile does not track or control any action or behaviour through this service outside of a Rescue session.

Ratings and reviews

App appears to be for remote operations by tech center. I think I am going to see if I can operate app on my own

I had to replace my old phone and get the app installed on my new phone. The agent who installed the app on my new phone told me that I was getting an upgrade. As it turned out, problems with the new app make it more of a downgrade. The review guidelines suggest listing positives and drawbacks: Positives - None Drawbacks - 1) The newer version has less functionality than the previous version. 2) The newer version interferes with other apps. The old version is an upgrade compared to the new.

Can't uninstall this app on my phone and chromebk after many tries deactivating and restarts! By reviewing comments I see the most problems being Rescued are with quirky HPPrinters. After using 2 HP printers, 2+ hrs with 2 diff HP techs to no avail, I'm returning my latest 1 wk old printer for another brand after turning in a 1 yr old HP printer last week!

What's new

Minor bugfixes and improvements