GoToAssist Support - Customer

130 reviews
Content rating
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About this app


The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.


Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.
Updated on
Nov 4, 2021

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted
130 reviews
April 19, 2022
After 7 years of good service and support, I needed support to fix an issue with my phone which is what I use to control my sonos/alexa/Amazon songs with. It always showed name of song artist and ability to skip forward or backwards in choosing a song to hear. That all went away so I called sonos support. Spent about an hour trying this that and the other till I couldn't spend anymore time trying in vain to rectify the problem. I'll have to try again when I have more time.
9 people found this review helpful
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LP Blake
June 15, 2022
Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.
9 people found this review helpful
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Cathy Moreno
December 25, 2021
Well I for one fell for this, and yes it is a scam I had to close out my bank account and change my passwords because I was gullible and fell for it. Then I noticed they were in control of my phone that was scary when they can call and talk without you answering the phone. I have uninstalled app now I will be going to AT&T to have it cleaned of any viruses it may have left behind. This app should not be allowed in Google play.
39 people found this review helpful
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What's new

Minor improvements.