GoToAssist Support - Customer

GoTo Group, Inc.

About this app

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

GoToAssist uses Accessibility service in order to provide full remote control of this device during a GoToAssist session. GoToAssist does not track or control any action or behavior through this service outside of a GoToAssist session.

Ratings and reviews

Terrible now Used to be able to provide a code to others and they would connect there PC. I still have that old app but they made it so a code can not be generated. And then removed the app all together as well. This forces me to have to use a computer to connect to others computers. When before I could use my phone in a pinch.