![](https://play-lh.googleusercontent.com/a-/ALV-UjWco7LzHBXtZ6Piw09Bfu0dJR-T5GVpIVgUtGPA0zTzQHVJqAMs=s32)
Matik Ansari
Worst customer experience. They always display lesser estimated value and charge higher fees later on and there is absolutely no way to contact the support person. It just says we have reviewed the information, and the charged fees were accurate. I have always been able to contact the actual support agent for any issues in any other platform, but there is no way here in ola.
15 people found this review helpful
Ola (ANI TECHNOLOGIES PRIVATE LIMITED)
18 March 2024
We understand how frustrating this must have been for you, Matik. Please share your experience with us along with the ride CRN at (m.me/olacabs) so that we can investigate to ensure such instances are not repeated.
![](https://play-lh.googleusercontent.com/a/ACg8ocIeu0ga_uG0SMyl_aoOdJ4sLLuCsjMZnbg3qYmcFiyNQ8eZfA=s32-mo)
Kiran Challamarad
This app is very disappointing. The drivers are rude, charge more, act as if they know only what is shown on their screen and very tough time to change the destination as ola app many a times automatically picksup the wrong location when we are still trying to type in the exact location... then there is no way of changing the location as well. We end up paying more than expected.
534 people found this review helpful
Ola (ANI TECHNOLOGIES PRIVATE LIMITED)
27 May 2024
We're upset by the troublesome experience you had with us, Kiran. Please share the CRN of these instances with us at (m.me/olacabs) so that our team can assist you further.
![](https://play-lh.googleusercontent.com/a/ACg8ocKGPnexafCkzbA7QnuAHxPwzje5ecjHgqFJSyuNH2m1roVMrg=s32-mo)
Swati
- Flag inappropriate
- Show review history
It's impossible to raise an issue. Ola only has automated options in the help section. One can never contact customer care. The uber driver's vehicle details weren't matching neither he had a helmet for the passenger. There was no way I could raise a complaint. The final fare is never shown at the end of the trip, I've to go back to the history section to check the fare. Once the ride is confirmed it never notifies about it, no message on home screen. Ola has become a pathetic app!! Weirdest UI!
347 people found this review helpful
Ola (ANI TECHNOLOGIES PRIVATE LIMITED)
22 May 2024
We'd never want any of our customers to have such a perception about us, Swati. We request you to elaborate on your concern at (m.me/olacabs) so that our team can investigate further and resolve it.