Kimberly Rose
I have had this scale for a few years now, and I keep telling myself to get a new one. I put it on a flat, hard surface and stand on it. I can't stand perfectly still, I human, I tend to wiggle some. The scale picks up on that, and I can make myself whatever weight I want. It can go between 25-35 lbs with hardly any movement. It's good it's trying to be accurate, but that's extreme. New batteries don't help, and holding the wall to steady yourself doesn't do anything.
Joicom corporation
15 July 2024
Hi customer, sorry for the inconvenience caused. Could you reset the scale by taking out one battery for 5 seconds? If the problem persists, please kindly contact us via email (support@fit-index.com). Sincerely, Customer Service Team
Farika Crayton
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I am having the same pop-up screen issue after using the app successfully for years. There is no way to scroll out or 'x' out of the screen, and I am unable to use the app. This should be fixed asap. As someone else mentioned, the wrong support email address is listed, and I got a mailer daemon reply, and that's just from clicking the email link provided. Thanks the 'x' now appears as it didn't appear when I originally wrote this review.
Joicom corporation
28 April 2024
Hi Customer, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.
Miguel Cuervo
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Now (April 28, 2024), it has some window or sign asking one to pair the app with the scale even after it is already paired with the app. I can use it, and it does register the weight and everything. However, I can't get rid of the little window, and the app gets stuck with its notification. The only way to close it is from pressing the home button and closing it. The back button WON'T work and gets stuck in that setting. This happened since last update. Made mistake with saying it was safety.
1 person found this review helpful
Joicom corporation
29 April 2024
Hi Miguel Cuervo, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.