Snapper Mobile

Snapper

About this app

Your all new Snapper companion app for Android, with redesigned interfaces and optimised functions.

Using your Android smartphone with near field communication (NFC), the Snapper Mobile app is the essential partner to your Snapper + card.

Simply hold your Snapper card to the back of the phone and after a one time log in, instantly check your balance, recent transaction history, top up with no transaction fee, and buy a travel pass - anytime, anywhere.

Features:

LOG IN - For a seamless and secure experience, you are required to log in to your registered Snapper account when you first launch the app. If you haven’t registered your card before, you can create an account and register it from within the app. Note, you won’t have to log in again unless you choose to log out from within the app.

CHECK YOUR BALANCE - See the real time balance of your card at a glance.

TOP UP - Instantly top up with no transaction fee. Use the dial to select a top up value, or tap to enter your desired amount. The app will remember your last top up amount to make the next time even faster.

BUY A TRAVEL PASS - Relative to your card's concession, travel passes will be available for purchase and instantly loaded to your Snapper.

TRANSACTION HISTORY - Instant, detailed, clear, and displayed in real time - you can view the latest 20 transactions on the card. Icons indicate transport transactions, retail purchases or top ups, alongside a running balance and individual transaction values. Transport transactions can be tapped to display:
- The unique stop ID
- Separate Tag on and Tag off fares
- Date and times

SAVE PAYMENT DETAILS - Highly secure and accessed by a 4-digit PIN you can save your payment details for a seamless Snapper top up experience.

REGISTER - Instantly secure and protect your Snapper card should it ever be lost or stolen, from within the app.

VIEW CARD INFORMATION - View all the detail on your Snapper card at a glance. Check your 16 digit unique Snapper card number, concession, or if you have a pending IOU.

IN APP FEEDBACK AND SUPPORT - Did something go wrong? No need to find a phone number - help is easily accessible from within the app. Select “Customer Support” from the account menu and send us your query. Snapper support will respond directly.

Ratings and reviews

App has been terrible since the update. Prior to it, there was no latency between the card making contact since the update. Since the update, there is now a delay between contact and launching the app. The latency can have me mistake that the phone is not scanning the card. As a result, I would remove the card and the app would attempt to scan. My Snapper is now unsuable. ADDENDUM: Placing the card only launches the app but no further.

For an app that is time critical and has heavy usage in terms of top-up this upgrade is a fail. Usability and user experience should be at the top of the list. It needs testing heavily. This app is more erratic, less sensitive in terms of the card & forces change in well established behaviour for no return. The UI is over sensitive in reagrds to the top up wheel and requires you to scroll up on my phone to complete actions. Design wise it looks nice but its impractical and frustrating.

This 3.0.1 update is absolutely useless on my phone. The NFC function required 20 attempts to read my card, never an issue with the old app. Once I finally got the card read, the UI was extremely hard to use as it was spread out too far. For example I couldn't see the buttons after picking a top up amount. I couldn't see the pin entry, hidden by the keyboard. Signing in, the prompt for password was hidden under the keyboard. It kept complaining about the connection, on Lambton Quay. Fail!

What's new

Bug fixes and improvements