My One NZ

2.8
21.5K reviews
1M+
Downloads
Content rating
Everyone
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About this app

It’s super easy to stay in control of your mobile and broadband and TV services with My One NZ.

Check your usage – data, mins & TXTs
• Pay a bill or top up a prepay mobile
• Buy and manage Add-Ons
• View your billing history over the last year
• Grab Prepay Daily Deals, refreshed every 24 hours
• Rewards - enjoy amazing deals and exclusive experiences across Aotearoa with discounts, early access and more.
Updated on
16 May 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 3 others
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.8
21.1K reviews
A Google user
14 September 2018
This app is terrible. I'm not sure why they thought it was a good idea to change the whole app and make it to something that isn't usable. Is there even staff for app maintenance? because it definitely doesn't seem like it. 95% of the time it doesn't work and the only thing I see is "good afternoon" on the home screen. How am i supposed to keep track of monthly data usage. This new app also doesn't memorise your card so you have to enter it every time you top up. fix this bs Vodafone. I'm not paying for amateur mistakes like these.
41 people found this review helpful
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Paul Luap
20 May 2024
"Sorry, we couldn't collect your information" is the message I get when I try to View detailed information after updating to version 7.1.1 on Pay & Go plan (pull down to refresh and Try Again does NOT work either) oh well yet another problem with this app I suppose! and it can take such a long time to get my account balance sometimes as the app is so slow :( I have had to uninstall and then reinstall this app many times to get it to even half work :( so many sad faces using this terrible app :(
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J Taylor
3 May 2024
Prepay app not working again. Won't top up. When it sometimes works it tops up from your account, but show on the app it did not go threw. Hana bot is is unhelpful. Have done unistalled and reinstalled app not difference. All theses problems should have been resolved by now. Have been with vodafone for 20+years. Thinking of moving to another Company.
12 people found this review helpful
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One New Zealand Group Limited
13 May 2024
Hey! We're so sorry about your experience. Could please fill out this form - https://one.nz/contact/feedback/complaints/? We'd love to collect your feedback and pass it along to the team.

What's new

Thanks for choosing One NZ. We’re unlocking the magic of technology to create a more awesome Aotearoa.

We are hard at work behind the scenes to constantly improve your My One NZ app experience.

Our latest update squashes bugs to provide an enhanced experience. If you’re on an eligible prepay plan, make sure to claim your DataUp bonus.