Audio Service App

Sivantos Pte. Ltd.

About this app

Audio Service App

The Audio Service App enables users of Audio Service hearing aids, purchased 2014 or later, to adapt these safely and conveniently to their individual requirements and to adjust and control them.
In addition, the Audio Service App includes various services and functions that support or automatically take over the extended use of your hearing aids.

All features and services are subject to the following factors:
- brand, type and platform of the hearing aid
- specific functions supported by the hearing aid
- services offered by the brand or distributor
- country-specific availability of services

Basic functions of the Audio Service App:
With the Audio Service App the hearing aid wearer can use a smartphone to remote control the paired hearing aids. The Audio Service App also offers a comfortable range of functions for simple devices in the entry-level segment, e.g.

- various listening programs
- tinnitus signal
- volume control
- sound balance

Hearing aid-dependent functions of the app:
Depending on the technical equipment of the hearing aids and depending on the default functions of the provider, the Audio Service App allows the following functions to be controlled, like

- directional hearing
- separate adjustment of both hearing aids
- muting the hearing aids
- volume control
- motion sensor

... as well as displaying and setting the battery charge status, warning signals, device usage and statistics for user satisfaction

Services at a glance
The availability of the listed services and features depends on the make and model of the hearing aid, distribution channel, country / region and service package.

Hearing success lessons
In addition to the initial adjustment of the hearing aid, the examination of the settings for the hearing success of the patient is significantly important. Based on a questionnaire available in the Audio Service App, the hearing aid wearer can also document and continuously check the status and success of his hearing success to his audiologist.

Ratings and reviews

Fine, it works, but only on one device at a time. I have it on iOS and Android. Only one can control it. Settings are frequently lost and your hearing aids may be discovered under different names. Tinites training doesn't appear to work, no instructions are found. Parts of the app must have a paid subscription to be activated. I wish there was an alternative app but my hearing aids are not sold nor supported in the USA.

Your app is not user friendly. I can't split the volume control to two separate settings. I constantly have to check on connectivity. I'm using an Android phone. It's very frustrating not having full control of my hearing aids.

Made to change app, but doesn't seem to recognise my HAs. Audio Service QuiX G5 16 instant fit. [Edit] Thank you for responding so quickly. Unfortunately - no luck, having followed your instructions. I shall make contact direct.

What's new

• Bug fix for performance improvements