myRemote

Sivantos Pte. Ltd.

About this app

The myRemote app enables users of dedicated hearing aids, purchased 2014 or later, to adapt these safely and conveniently to their individual requirements and to adjust and control them.
In addition, the myRemote app includes various services and functions that support or automatically take over the extended use of your hearing aids.

All features and services are subject to the following factors:
- brand, type and platform of the hearing aid
- specific functions supported by the hearing aid
- services offered by the brand or distributor
- country-specific availability of services

Basic functions of the myRemote app:
With the myRemote app the hearing aid wearer can use a smartphone to remote control the paired hearing aids. The myRemote app also offers a comfortable range of functions for simple devices in the entry-level segment, e.g.
- various listening programs
- tinnitus signal
- volume control
- sound balance

Hearing aid-dependent functions of the app:
Depending on the technical equipment of the hearing aids and depending on the default functions of the provider, the myRemote allows the following functions to be controlled, like
- directional hearing
- separate adjustment of both hearing aids
- muting the hearing aids
- volume control
- motion sensor
... as well as displaying and setting the battery charge status, warning signals, device usage and statistics for user satisfaction

Services at a glance:
The availability of the listed services and features depends on the make and model of the hearing aid, distribution channel, country / region and service package.

Brand specific Features:
In addition to the features and services that are available to all users, this app includes features that are designed and made available to specific brands only.

The user guide for the app can be accessed from the app settings menu. Alternatively, you can download the user guide in electronic form from www.wsaud.com or order a printed version from the same address. The printed version will be made available to you free of charge within 7 working days.

Manufactured by
WSAUD A/S
Nymøllevej 6
3540 Lynge
Denmark

UDI-DI (01)05714880113181

Ratings and reviews

Not losing connection so frequently, however, when it does, even though the app shows it has a connection problem, it still sends the ring tone to the hearing aids and not to the phone - so neither ring. Yesterday I missed six phone calls because neither the hearing aid nor phone rang! Surely the App should be smart enough to default back to the phone when it identifies problems. Frequently loses connection to hearing aids (Android Bluetooth). Now happening almost daily.

App tells me both aids are Bluetooth connected but it only the left ear piece operates. You can actually hear the right ear piece disconnect as soon as you dial out, and it oftens cuts out for incoming calls as well. It always tells me the amount of battery life remaining is either 90% or 100% up until a few minutes before the battery dies! I'm using a Samsung S22 model phone. I shut down/reboot my phone but that doesn't fix this problem either.

for the majority of the time the app works very well. Every so often it freezes & needs to be rebooted. After that it works as normal. I have had to uninstall & reinstall twice within the 6 months I've had hearing aids.

What’s new

Bug fixes and improvements