myRemote

Sivantos Pte. Ltd.

About this app

The myRemote app enables users of dedicated hearing aids, purchased 2014 or later, to adapt these safely and conveniently to their individual requirements and to adjust and control them.
In addition, the myRemote app includes various services and functions that support or automatically take over the extended use of your hearing aids.

All features and services are subject to the following factors:
- brand, type and platform of the hearing aid
- specific functions supported by the hearing aid
- services offered by the brand or distributor
- country-specific availability of services

Basic functions of the myRemote app:
With the myRemote app the hearing aid wearer can use a smartphone to remote control the paired hearing aids. The myRemote app also offers a comfortable range of functions for simple devices in the entry-level segment, e.g.
- various listening programs
- tinnitus signal
- volume control
- sound balance

Hearing aid-dependent functions of the app:
Depending on the technical equipment of the hearing aids and depending on the default functions of the provider, the myRemote allows the following functions to be controlled, like
- directional hearing
- separate adjustment of both hearing aids
- muting the hearing aids
- volume control
- motion sensor
... as well as displaying and setting the battery charge status, warning signals, device usage and statistics for user satisfaction

Services at a glance:
The availability of the listed services and features depends on the make and model of the hearing aid, distribution channel, country / region and service package.

Brand specific Features:
In addition to the features and services that are available to all users, this app includes features that are designed and made available to specific brands only.

The user guide for the app can be accessed from the app settings menu. Alternatively, you can download the user guide in electronic form from www.wsaud.com or order a printed version from the same address. The printed version will be made available to you free of charge within 7 working days.

Manufactured by
WSAUD A/S
Nymøllevej 6
3540 Lynge
Denmark

UDI-DI (01)05714880113181

Ratings and reviews

It's not great. Bluetooth connection is inconsistent and frequently the app fails to register the hearing aids. The connection between hearing aid and phone is mostly fine (I can make/receive calls, which doesn't need the app anyway) but streaming from Spotify is useless. If the app does decide to connect to the heating aids, it's half-decent. Using a Google Pixel 9a. Suspect the app was designed for Apple and "adapted" for Android but clearly needs some serious development.

Received the latest update (Dec 25) to find several bugs. Bluetooth connection so bad and intermittent. i switch aids on in the morningand half an hour later, with the phone next to me, the bluetooth needs reconnecting. Sometimes when I close the android phone (and open it) the aids turn off for 5 seconds and then return. Needs looking at urgently. Really frustrating having to continually wait several minutes to reconnect bluetooth to change settings and actually be able to use it to hear stuff

I started using the app with a Samsung A55 phone and had problems with Bluetooth functionality where the app would constantly drop out. Upgraded to a newer phone that has better Bluetooth and still the same issues. Turn on Bluetooth mode to connect and while it does eventually connect it drops out so next time you want to adjust your settings using the app, you need to go through the whole process of connecting the app to the hearing aids again. Fix the issue please

What’s new

Performance Improvements and Bug Fixes