My Spectrum

Charter/Spectrum

About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

Everttime I try to do anything it takes me right back to the home screen. I try to chat won't let me. The new guide I got sucks! I hate all the channels that I DON'T HAVE but have to scroll thru. Used to have the numbers in order 3,4, and so on now they are all over on the TV guide. This app doesn't help me either when it keeps sending me back to the home page!

Again, this most recent update is broken too. Update is just terrible. Beyond terrible. It's horrible. Update lost login credentials after last update. App doesn't work, get 'page not found' for many links. Chat doesn't work, speed test won't run, and continually asks me to log in to continue. There is no reason for this, just poor planning by your team.

Awful. Let me use my local ip for modem/router settings again. This app is unresponsive, I wait about a minute every time I attempt switch menus if it loads at all, which requires a restart. Speaking of which, what makes it worse is I had to restart the app and sign in four times just to get past the login screen. It does not save device when the box is checked. Even getting to this review page was a nightmare.

What's new

We made some minor updates and fixed a few bugs to bring you an even better My Spectrum App experience.
If you need assistance with any issues you are experiencing, please contact us by visiting https://community.spectrum.net/discussions and select "Ask a Question".