Scott Sneed
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Doesn't have a feature to cancel an order after placing it. Must call the location for pickup to cancel, and they can't issue credit for the order, even if it hasn't been fulfilled. Needs to be more interactive. The scan tab used to pop right up when logging on. Now, you have to navigate around before it finally shows up. Portion sizes have dropped drastically, while prices have skyrocketed. I dropped the rating from a 2 to a 1 because a burrito shouldn't cost $17 and have hardly any protein
45 people found this review helpful
Juddy Jacob
I keep changing my password but I still can't log in. There's no way to switch your order from pick-up to delivery, or vise versa. There's no real person you can contact if you are having problems, you have to talk to a chat bot that might redirect you to agent if your problem is worth it. I can't sign in and there's no way for me to talk to an agent. For years, there's always been a problem with this app; why I prefer just ordering in person, rewards aren't worth it at this point.
126 people found this review helpful
Kathy Acuna
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4/06/24 Update: Still glitchy and frustrating. Very embarrassing when trying to prepay an order. The pictures are pretty, though. Options for ordering are nice. Wish I could order. This app is garbage. I've downloaded, then deleted several times over the course of several years always hoping it would be better. Nice graphics. Terrible experience.
120 people found this review helpful