![](https://play-lh.googleusercontent.com/a/ACg8ocJPaoN6mhMxxvkLJz30o-OorVjXICk_LKK4fWwL8__AWCQVzw=s32-mo)
Nicole Freeman
The app is easily accessible and you're able to manuever the different screens, however I am annoyed with the check in process specifically when you get to the add your bag option, that's where the frustrations come in. You're unable to pay for your bag because of technical difficulties and now you have to go to airport to do so. Receiving an error message when you want to edit your contact information is also frustrating as well. If those issues can be rectified, then that will be great.
![](https://play-lh.googleusercontent.com/a-/ALV-UjV-VhF2YfL6y6fbEThCoHvzhnD8qCfw6uHeGATy_nHuXYskPa79pQ=s32)
Kid MuZic
During my flight (heading towards the layover location). The app kept bugging out and freezing my phone. It didn't let me connect to the wifi and it logged me out. I also kept getting error messages. Once I got to the next airport, it was doing the same thing. Because of this, it took longer to find my way around (towards the next TSA checkpoint). By the time I finally figured out where to go, the plane departed, and now im stuck here until tomorrow night after paying a fee for a new flight.
![](https://play-lh.googleusercontent.com/a/ACg8ocIMc-R-7x88ccOjsDxgfdaf2TIrHedeNf5G4prllbuOB3i2RA=s32-mo)
Alessandra Bianchini
Not too happy with this update. The new interface is a little cumbersome and not so immediate as the previous version. Also, it is extremely slow unload information and something gets stuck in it, to the point that I have to shut down the app and restart it. Larger buttons or rectangle are a waste of space, the previous side menu was much more functional
19 people found this review helpful