8/2017: App is definitely improved, but still just ok. Appreciate that you can select seats, though it still seems as though you can't do same day changes via the app, even with status. App refresh is really slow also, even on wifi. Still have to download a different app (which doesn't work well) to watch tv on a flight. 12/2015: Can't book a flight, can only change seats sometimes (seems random), and minimal flight details available. And then I'm supposed to download another app to watch TV? Check out United's app for what an airline app should be.
This app is ok in normal circumstances. When you really need it to work, like when the flight is cancelled, it melts down. It is a piece of junk. After the flight has been cancelled in the morning, it continue to show me the progress of the ghost ship as though it were still flying to America. Worse yet, it couldn't pull up any of my other trips. The app is an absolute piece of junk and American should be embarrassed
Redesign is a step backwards. American's app used to be one of the better ones, but the latest redesign made it harder to find things. The Manage Trip page is now just a webview that shows the same thing as the browser would. This leads to some annoyances, like adding flights to my calendar requires me to type in my email address and sends me an email like you would from a webpage rather than just adding an event through my calendar app like a phone app should.
Not understand why it has such a low overall grade of 3.8 out of 5. The app works GREAT for me it contacted me telling me to check in for my flight tomorrow and I filled out the information and it gave me an online boarding pass. I think it's GREAT!!
The dynamic home screen is more annoying than helpful. I'd like to see my whole trip and previous trips at any time instead of only my current leg. Tracking bags takes you to a website instead of being contained within the app. I've used the Delta and Southwest app as well and this is easily the worst of the three.
Have used other airlines apps which are better. On this one I can't even find flights in the app (sends me to website). I wish I could find flights and check how much it would cost to book with miles (like in other airline apps).
- An improved booking experience (with more improvements on the way)
- The ability to rebook your flight when there are delays or cancellations
- New background images
- Minor enhancements and bug fixes
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