Useless app. I am logged in with my account. I checked in both my wife and myself. App only gives my wife's mobile boarding pass on my account. Going back to printing paper tickets due to major flaw and inconvenience. No idea if it even logged my frequent flyer rewards program and not going to bother using this app to check. Only airlines application I have had this problem with.
Very frustrating to find out the hard way that the baggage tracker feature of the app gives misleading information. We were at our final destination waiting for our baggage at the claim area. The baggage tracker information showed "arriving soon". We were waiting and waiting for our baggage that never arrived. The tracker failed to show that our baggage was not loaded on our connecting flight and was still at the airport we departed from. Our connecting flight was delayed to allow us to catch our connecting flight. I received notification from the Google app of the new departure time for our flight. Even after touching refresh several times, the American Airlines did not show the updated departure.
The app did not update with any useful information like Gate # or arrival gates, and the baggage tracker did not work either. It also didn't alert me when I was supposed to check in for my return flight, which I know United's app does. Thankfully, there weren't any changes or delays with my flight because I feel like if it doesn't update with the Gate #, it would be able to tell me the gate changed.
Hate the app. Very slow to post updates. Had to revert to other flight trackers on a nasty weather travel day to be kept up to speed on delays and gate changes.
I travel at least once a week and I try to fly only on American. This app makes my travel much easier. Not only is American a better airline than delta and United. The app is far better as well.
A completely frustrating app and wholly inconvenient. Unclear UI and help options. Missing basic navigation aids. You will not know what to do when, predictably, your data entry is not accepted. Doesn't cost them customers, but probably drives more people to desk than necessary.
· An alert when it’s time to check-in
· Travel advisories (like weather or airport issues) that impact your trip
· An easier-to-find upgrade list on the day you travel
· Bug fixes and minor enhancements
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