Jessica Davies
Useless. Worked well enough for purpose in the beginning of 2020 (February, pre-pandemic, as I recall) but now is a total shambles of "technical errors". I give up and use Google maps for train times now and just plan to be at the station with enough time to purchase my ticket on the kiosk.
Rebecca Pentland
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OK for buying tickets but has a habit of logging out just as you're going through the barriers! I switched to using other train apps for a few months, hoping the GWR app would improve but went back to using it and once again I'm left fiddling around trying to log back into an app in order to catch a train. No access to fingerprint recognition either. Also it does not remember my rail card (Cross Country does). I now put my tickets in my Google wallet which solves the problem of the app closing
Peter Swinburne
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App basically ok, although some others easier to navigate, but has one annoying flaw. It fails with "technical error" when using overseas. So cant buy tickets or display ones bought on website until arrive back in UK.. update -it also fails with a "something went wrong" even if you have a non UK registered phone working on a UK network. Ridiculous. GwR really need to sort this put as must be losing revenue as a result. Update. Now annoyingly even when on a UK network (EE) IN THE UK it fails
5 people found this review helpful